Policy Effective Date: October 15, 2025
Our 24-Hour Satisfaction Guarantee
At XTVLink, your satisfaction is our priority. We are confident in the quality of our service and offer a 24-hour money-back guarantee on new subscriptions.
If you are not satisfied with your purchase for any reason, you are eligible for a full refund of your purchase price. This is a “no questions asked” policy, provided the request is made within 24 hours of the initial transaction.
How to Request a Refund
To request a refund, please contact our support team with your transaction details. The request must be submitted within 24 hours of your purchase.
Important Exclusions
Please note that this money-back guarantee does not apply to the following plans:
- One-Week Subscriptions
- Trial Subscriptions
We Encourage You to Seek Support First
Before requesting a refund, we highly encourage you to contact our Support Desk for assistance. Our experienced team has successfully resolved over 98% of customer issues and may be able to solve any technical or setup problems you are experiencing.
Open a Support Ticket
For all refund requests or support inquiries, please use our official support portal to open a ticket. This ensures the fastest response from our team.
